Shipping policy
Shipping Policy
Order Origin
TapWand orders are currently shipped directly from our fulfillment partners in China to the customer’s delivery address. This allows us to ship internationally while keeping our products accessible across different markets.
Where We Ship
We currently ship to:
Spain, United States, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal and Sweden.
Shipping destinations may change as our delivery network develops.
Estimated Delivery Time
Most orders are estimated to arrive within approximately 10–15 days after dispatch.
Delivery times are estimates and may vary depending on the destination, local carrier, customs processing, public holidays, high-volume periods or other circumstances outside our direct control.
If your order experiences a significant delay, please contact us at tappwand@gmail.com and we will investigate the shipment.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the destination, quantity ordered and available shipping conditions.
Any free-shipping promotion or minimum-order threshold displayed at checkout will apply according to the conditions shown when the order is placed.
The shipping price displayed before payment is the price applicable to that order.
Tracking
When tracking information is available, it will be provided once the order has been dispatched.
Please allow some time for tracking information to update after shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, contact us as soon as possible at tappwand@gmail.com.
If the order has not yet been dispatched, we will try to correct the address.
If the order has already been shipped to an incorrect or incomplete address supplied by the customer, we cannot guarantee that the carrier will be able to redirect it.
If the package is returned to sender as a result, additional shipping charges may apply before the order can be resent.
If the address error was caused by TapWand, we will correct the issue at no additional cost to the customer.
Returned to Sender
If a package is returned because of a carrier or delivery error despite the customer providing the correct address, contact us at tappwand@gmail.com.
We will investigate the shipment and provide an appropriate solution, which may include reshipment or a refund where applicable.
If a package is returned because the customer provided an incorrect or incomplete address, refused delivery or failed to collect the shipment, additional shipping charges may apply for resending the order.
Lost Packages
If tracking confirms that a package has been lost in transit, please contact us at tappwand@gmail.com.
We will investigate the shipment and, where the shipment is confirmed lost, arrange an appropriate solution such as a replacement or refund.
Damaged Items
If your TapWand arrives damaged, please contact us as soon as possible at tappwand@gmail.com and provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging where relevant
We will review the case and provide an appropriate solution. Depending on the circumstances, this may include a replacement, refund or a partial refund if you prefer to keep the product.
Partial refunds are assessed individually and are not automatically a fixed percentage.
Marked as Delivered but Not Received
If tracking shows that your order has been delivered but you cannot find it, please first check the delivery address, nearby safe locations and, where appropriate, household members or neighbours.
Then contact us at tappwand@gmail.com.
We will review the tracking information and, where possible, investigate the delivery with the relevant carrier.
Each case will be assessed based on the available tracking and delivery information.
Customs, Duties and Taxes
Orders are currently shipped internationally from China, so customs procedures may apply depending on the destination.
Applicable taxes may be collected during checkout where required. In some circumstances, customs authorities or local carriers may apply import duties, taxes or handling fees that were not collected at checkout.
These charges depend on the destination and applicable regulations.
Delivery Delays
Occasional delays may occur because of customs processing, high-volume periods, carrier disruptions, weather conditions or other circumstances outside our direct control.
If your order has not arrived within the expected timeframe, contact us at tappwand@gmail.com and we will check its status.
Contact
For any questions regarding shipping or delivery, contact us at:
Email: tappwand@gmail.com